Question 1

How do I start / what do I need?

Accepted Answer

To get started you will need a copy of your up to date drivers license showing your current address and another, a photo of your active insurance policy,  you will also need your driver's abstract to show the history of your driving in Ontario , the abstract to be send to our email address. info@fordexpressway.ca Then we call you to set up the pick up time.

Question 2

How long does it take to get approved and get a vehicle?

Accepted Answer

2 Hours to 1 business day We are fast, and we give you the immedialtey after we know you and the car both insured.

Question 3

Will I get approved if I have bad credit history or a criminal background?

Accepted Answer

We will consider all applicants regardless of credit history however your background check must be approved through Uber and through our insurance for you to qualify for using our vehicle.

Question 4

Does Expressway issue credit?

Accepted Answer

No, Expressway does not issue credit. All Expressway’s rental plans are paid one week in advance.

Question 5

Where is Expressway available?

Accepted Answer

We operate in KW region.

Question 6

Can I drive the vehicle outside of KW Region?

Accepted Answer

Yes. Expressway vehicles can be driven anywhere in Ontario, however you need to email us request long distance driving if you are planing to drive outside of a 200KM radius from Toronto downtown.

Question 7

Can I drive the vehicle across the US boarder, and into USA?"

Accepted Answer

Under no circumstances can vehicles be driven across the US border. If a Expressway vehicle is taken into the US, access to Expressway’s Insurance policy will be waived, and the agreement will be cancelled.

Question 8

Can my friend/partner/relative drive the vehicle?

Accepted Answer

As the hirer, you are the only authorised driver of the vehicle. No other persons are allowed to drive the vehicle.

Question 9

Do I need to have my own insurance?

Accepted Answer

We take care of that for you!   When you are online with the ridesharing apps you are covered through their policies and all claims will go through them. When you are offline and using the car our policy will cover you, so you do not need to have your own insurance

Question 10

Is there any Deductable?

Accepted Answer

There is a standard deductable of $800 to be paid regardless of fault.

Question 11

What happens if I am unable to pay the deductible?

Accepted Answer

If you are unable to pay the deductible, we will not be able to provide a replacement vehicle and your agreement may be cancelled, Upon which, the Hirer will be charge two weeks in lue of notice.

Question 12

What if I am involved in an accident but I’m not at fault?

Accepted Answer

If you are found not at fault, your deductible will be refunded once the claim has been settled. If fault is not determined, you will be liable for the deductible.

Question 13

What if the damage is minor?

Accepted Answer

If the damage is minor, and there is no 3rd party involved, Expressway will process the deductible of $800.00 and provide you with a replacement vehicle. Once the claim has been processed, Expressway will reimburse you the difference between the cost of the repairs and the deductible paid.

Question 14

Does Expressway Cover cracked windshields or flat tires?

Accepted Answer

NO. Expressway cover fair wear and tear, and warranty issues. Outside of this, the Member is responsible for all associated costs in the event of an incident.

Question 15

What is not covered?

Accepted Answer

Any damage done to the vehicle that is not included in the warranty is the responsibility of the drivers, ex. Flat tires and windshield crack, and/or any damage that is caused by the driver not by the car, ex. if the you break any of the interior parts or burn the furniture while smoking in the car, etc.

Question 16

Can I drive for personal use?

Accepted Answer

We know you have personal errands to run so we allow the personal use of our vehicle for up to 15,000km / year as part from the total 60,000km / year that we give you

Question 17

Can my spouse or friend drive the car?

Accepted Answer

You are the only authorized person to use the car. However, if they would like to drive with us we are more than happy to help them get started with their own car!

Question 18

What about maintenance?

Accepted Answer

Ford Expressway will cover the vehicle's wear and tear included in the warranty. We will schedule and cover all maintenance appointments.   It is your responsibility to cover the ongoing serivce such as oil change.

Questions? Get in touch with us.

(226) 868-9070 or info@fordexpressway.ca

Frequently Asked Questions

General FAQs